tag:blogger.com,1999:blog-18841589.post4997136811927903211..comments2023-11-05T07:10:32.182-05:00Comments on Life As I See It: Onion LettersJessica Morrishttp://www.blogger.com/profile/12152327170331184368noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-18841589.post-4388512952617112912008-07-13T19:37:00.000-05:002008-07-13T19:37:00.000-05:00Hey I think Onion and Orchid letters are GREAT ide...Hey I think Onion and Orchid letters are GREAT ideas! In fact I am compiling one now to the Lexus headquarters telling them how lousy the people treated me when my husband purchased the vehicle for me, as well as how the guy in the service department is telling me that my michelin tires after <BR/>25k miles are worn and I need new ones. It has been one problem after another with this "ELITE" dealership. Only had the car since January of 2007 it was brand spanking new with 32 miles on it and now I have to pay all of this money for foolishness. So I am writing an onion letter and when the times comes I will also write an orchid letter.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18841589.post-23695189528689680072007-08-02T16:13:00.000-05:002007-08-02T16:13:00.000-05:00I worked for five years for a regional pizza resta...I worked for five years for a regional pizza restaurant chain in north Louisiana where I'm from.<BR/><BR/>They had postage paid comment cards on every table. The company had us as managers really work to make sure each dissatisfied customer's complaints were followed up and made right. <BR/><BR/>Their market research for our area showed that each negative comment card represented a total of 13 bad experiences similar to that one. In other words, for us, only one in 13 with a problem took the time to write on and mail the comment card. <BR/><BR/>They are still a regional company, but very strong on customer satisfaction. <BR/><BR/>I've always remembered that 1 in 13 number. Wherever we go, if we get consistent good or bad service, I let the management know this.JAMhttps://www.blogger.com/profile/04272374108524693575noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-35630922763462544682007-07-27T00:02:00.000-05:002007-07-27T00:02:00.000-05:00I love that idea. I think customer service sometim...I love that idea. I think customer service sometimes goes by the wayside and that should not be the case. One of my pet peeves is when someone who is suppossed to "help" me (at a gas station, fst food place, etc) acts like I'm interrupting/bothering them! <BR/>I also think great customer service is admirable.shoeaddicthttps://www.blogger.com/profile/06540488940347979388noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-37848822947588296332007-07-24T12:13:00.000-05:002007-07-24T12:13:00.000-05:00You've been tagged =)You've been tagged =)Debbiehttps://www.blogger.com/profile/02186370643523263387noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-50728451164879390772007-07-24T12:08:00.000-05:002007-07-24T12:08:00.000-05:00Love that idea! And I think your son will be proud...Love that idea! And I think your son will be proud of his onion letter writing momma no matter what! =)Melissa Murphyhttps://www.blogger.com/profile/16551764652030611070noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-70627658724714859662007-07-23T11:33:00.000-05:002007-07-23T11:33:00.000-05:00Ohh Onion and Orchid letters - that has a good rin...Ohh Onion and Orchid letters - that has a good ring to it!! <BR/><BR/>I have before asked to speak to management to let them know how much I love a specific person on their staff. Actually on the trip up to my parents when I had the horrible car problems and had to stay at the hotel two hours from my parents the girl at the desk was SO helpful! I left THE sappiest note to her manager (as the manager wasn't there at checkout) telling the manager that this girl was the best employee in the world and that she just made my whole evening better ... she really was an angel that miserable night! <BR/>I hope she was given a bonus!Jessica Morrishttps://www.blogger.com/profile/12152327170331184368noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-7383269024442487112007-07-23T11:16:00.000-05:002007-07-23T11:16:00.000-05:00The name of the "Praise Letter" is Orchid letter ....The name of the "Praise Letter" is Orchid letter ... and I think this is great idea ...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18841589.post-55428874252615552032007-07-23T10:46:00.000-05:002007-07-23T10:46:00.000-05:00I think your son will be proud of you no matter wh...I think your son will be proud of you no matter what =) As far as the letters go- if I receive service above and beyond the norm or if I receive lousy service I try to write a letter. Sometimes free stuff comes (though I don't do it for that) and sometimes not. Though when you go to redeem your free stuff, trust me, they KNOW why you have it- you can just see that "oh- your one of THOSE people" in their eyes! =)Debbiehttps://www.blogger.com/profile/02186370643523263387noreply@blogger.comtag:blogger.com,1999:blog-18841589.post-11349020045059069662007-07-23T07:33:00.000-05:002007-07-23T07:33:00.000-05:00What I like about your idea is the praise letters!...What I like about your idea is the praise letters! Most of my job is customer service and as you can imagine, I spend a lot of time listening to people complain about things.<BR/><BR/>Rarely does anyone take the time to write a nice letter! I think Judah will be very proud :)<BR/><BR/>JessicaThe Rock Chickhttps://www.blogger.com/profile/04653277401124290907noreply@blogger.com